Shipping

EkamEarth Creations Private Limited operates the online shopping platform Zivaya (the “Platform”) accessible at www.zivaya.in and through associated mobile applications. This Shipping Policy outlines the shipping and delivery procedures for products purchased on the Platform. As Zivaya is a marketplace, shipping is handled by independent third-party vendors (“Vendors”) or their designated logistics partners. Please read this policy carefully before placing an order.

1. General Information

1.1. All products listed on the Platform are sold and shipped by Vendors, not Zivaya, unless explicitly stated otherwise.

1.2. Shipping details, including costs, estimated delivery times, and available shipping methods, are provided by Vendors and displayed at checkout.

1.3. Zivaya facilitates the connection between customers and Vendors but is not responsible for delays, damages, or other issues caused by Vendors or their logistics partners.

2. Order Processing

2.1. Once an order is placed, it is forwarded to the respective Vendor for processing and fulfillment.

2.2. Vendors typically process orders within 1-3 business days, though this may vary based on the Vendor’s policies or product availability.

2.3. You will receive a confirmation email with tracking information (if available) once the order is dispatched by the Vendor.

3. Shipping Costs

3.1. Shipping costs are determined by the Vendor and may depend on factors such as product weight, dimensions, destination, and chosen shipping method.

3.2. Shipping costs will be clearly displayed at checkout before you confirm your order.

3.3. Some Vendors may offer free shipping for certain products or orders above a specified value, as indicated on the product listing or at checkout.

4. Delivery Times

4.1. Estimated delivery times are provided by Vendors and vary based on the shipping method and destination.

4.2. Typical delivery times within India range from 3-7 business days, but this is not guaranteed and may be affected by factors such as location, logistics delays, or external circumstances (e.g., holidays or natural events).

4.3. International shipping, if offered by a Vendor, may take longer and is subject to additional customs clearance and import duties, which are the responsibility of the customer.

4.4. Zivaya is not responsible for delays caused by Vendors, logistics partners, or external factors beyond our control.

5. Shipping Destinations

5.1. Vendors determine the regions they ship to, which may include locations within India and, in some cases, international destinations.

5.2. Available shipping destinations will be displayed during checkout based on the Vendor’s policies.

5.3. If a Vendor does not ship to your location, you may need to select a different product or Vendor.

6. Tracking Your Order

6.1. Where available, Vendors will provide tracking information for your order, which will be shared via email or accessible through your Zivaya account.

6.2. Not all Vendors or shipping methods offer tracking. In such cases, you may contact the Vendor directly through the Platform for updates.

7. Risk of Loss and Title

7.1. The risk of loss and title for products pass to you upon delivery to the shipping address provided during checkout.

7.2. If a product is lost or damaged during shipping, please contact the Vendor directly to resolve the issue, as they are responsible for the shipping process.

8. Issues with Delivery

8.1. If you receive a damaged, defective, or incorrect product, please contact the Vendor within the time frame specified in their return policy (typically 7-14 days from delivery).

8.2. If your order does not arrive within the estimated delivery time, please check the tracking information (if available) or contact the Vendor for assistance.

8.3. Zivaya may assist in facilitating communication with the Vendor but is not liable for resolving delivery issues.

9. International Shipping

9.1. For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

9.2. International delivery times may vary significantly due to customs processing and other factors.

9.3. Some Vendors may not offer international shipping. Check the product listing or contact the Vendor for clarification.

10. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised. Your continued use of the Platform constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Shipping Policy or a specific order, please contact us or the Vendor as follows:

• Zivaya Support: support@zivaya.in
• Vendor Contact: Available through your order details or the product listing on the Platform.

Address: EkamEarth Creations Private Limited, 55A Beni Vihar, Peerumadara, Ramnagar, Nainital, Uttarakhand, India