Privacy Policy

EkamEarth Creations Private Limited (“we,” “us,” or “our”) operates the online shopping platform Zivaya (the “Platform”) accessible at www.zivaya.in and through associated mobile applications. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Platform. By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

1. Information We Collect

We collect the following types of information:

• Personal Information: Information you provide, such as your name, email address, phone number, shipping address, and payment details, when you create an account, place an order, or contact us.
• Usage Data: Information about your interactions with the Platform, including IP address, browser type, device information, pages visited, and time spent on the Platform.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content.
• Vendor Information: If you are a vendor, we collect business-related information, such as business name, contact details, and bank account information for payment processing.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill orders, including shipping and payment processing.
• To communicate with you about your account, orders, or customer service inquiries.
• To improve and personalize your experience on the Platform.
• To analyze usage trends and optimize the Platform’s performance.
• To send promotional emails, newsletters, or offers (you may opt out at any time).
• To prevent fraud, ensure security, and comply with legal obligations.
• To facilitate interactions between customers and independent third-party vendors.

3. Sharing Your Information

We may share your information with:

• Vendors: Independent third-party vendors who sell products on the Platform receive necessary information (e.g., shipping address) to fulfill your orders.
• Service Providers: Third-party service providers who assist with payment processing, shipping, analytics, marketing, or IT services.
• Legal Authorities: When required by law, regulation, or legal process, or to protect the rights, property, or safety of EkamEarth Creations Private Limited, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We do not sell your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

4.1. We use cookies to enhance your experience, such as remembering your preferences and login details.

4.2. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of the Platform.

4.3. We may use third-party analytics tools (e.g., Google Analytics) to collect and analyze usage data.

5. Data Security

5.1. We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

5.2. However, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights

Subject to applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Opt out of marketing communications by clicking the “unsubscribe” link in emails or contacting us.
• Data Portability: Request a copy of your personal information in a structured, commonly used format.

To exercise these rights, please contact us at support@zivaya.in.

7. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies before sharing information.

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8. International Data Transfers

Your information may be processed or stored in countries outside India, where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

9. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

10. Children’s Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Last Updated” date will be revised. Your continued use of the Platform constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@zivaya.in
Address: EkamEarth Creations Private Limited, 55A Beni Vihar, Peerumadara, Ramnagar, Nainital, Uttarakhand, India